Theory Why: In Which the Boss Solves the Riddle of Quality

John Guaspari

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Theory Why: In Which the Boss Solves the Riddle of Quality

Theory Why In Which the Boss Solves the Riddle of Quality In a fable about Punctuation Inc the Boss and his Right Hand Man and Left Hand Man find out that to be successful quality must be a goal throughout the organization

  • Title: Theory Why: In Which the Boss Solves the Riddle of Quality
  • Author: John Guaspari
  • ISBN: 9780814458761
  • Page: 198
  • Format: Hardcover
  • In a fable about Punctuation Inc the Boss and his Right Hand Man and Left Hand Man find out that to be successful quality must be a goal throughout the organization.

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      Posted by:John Guaspari
      Published :2018-01-13T01:43:08+00:00

    One thought on “Theory Why: In Which the Boss Solves the Riddle of Quality

    1. Charles on said:

      A solid lesson, it just takes too long to make itWhile this metaphor has a very important point, it is not expressed all that well. The moral of this business story is that the focus should always be on the customer and not internal to the company. All divisions of the company agree that they should focus on quality and each division has come up with a series of actions to execute that will improve the quality of the product. However, they discover that those actions are more about improving the [...]

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