Emotional Value: Creating Strong Bonds with Your Customers

Janelle Barlow Dianna Maul Michael Edwardson

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Emotional Value: Creating Strong Bonds with Your Customers

Emotional Value Creating Strong Bonds with Your Customers Society is rapidly moving from a service economy to an experience economy As a result today s sophisticated consumers not only demand services and products that are of the highest quality they also w

  • Title: Emotional Value: Creating Strong Bonds with Your Customers
  • Author: Janelle Barlow Dianna Maul Michael Edwardson
  • ISBN: 9781576750797
  • Page: 312
  • Format: Hardcover
  • Society is rapidly moving from a service economy to an experience economy As a result, today s sophisticated consumers not only demand services and products that are of the highest quality they also want positive, emotionally satisfying experiences The companies and institutions that learn how to add emotional value to their customers experiences will leave theirSociety is rapidly moving from a service economy to an experience economy As a result, today s sophisticated consumers not only demand services and products that are of the highest quality they also want positive, emotionally satisfying experiences The companies and institutions that learn how to add emotional value to their customers experiences will leave their competitors behind.This book details a practice for adding emotional value to customers experiences and to those of staff The practices show that by understanding the critical role emotions play in creating customer experiences, organizations can take their service to new levels.

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      312 Janelle Barlow Dianna Maul Michael Edwardson
    • thumbnail Title: [PDF] á Free Read ✓ Emotional Value: Creating Strong Bonds with Your Customers : by Janelle Barlow Dianna Maul Michael Edwardson ✓
      Posted by:Janelle Barlow Dianna Maul Michael Edwardson
      Published :2018-04-24T02:49:14+00:00

    One thought on “Emotional Value: Creating Strong Bonds with Your Customers

    1. DilanAc on said:

      Very good information that I needed for my job. I did find it a bit repetitive and of course these types of books are never very interesting in and of themselves but if you need to learn anything about customer relations of any type I would highly recommend it.

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